Treating your customers really well *after* they buy is just as important as pulling out all the stops before they buy. One of the most efficient ways to grow your business is to increase the lifetime value of a customer, which means getting them to buy again and again. Translated, a loyal customer is a lifetime customer — with years of profitability ahead. So when your investment in customer acquisition is complete, a quick pivot to buyer retention pays off in dividends that can (and should!) last for years. #customerretention #relationshipmanagement #rewardloyaltywithgiftcards #corporateincentives #egiftcardpromotions
Customer Retention: The #1 Reason for Loyalty Rewards
20 Ways to Encourage Your Loyal Customers to Stay Engaged
- Use the words they love to hear
- Solve their support issue
- Reward advocacy
- Give them reasons to check your website often
- Share your vision
- Educate, assist, serve
- Treat them as the VIP’s they truly are
- Ask them to be your ambassador
- Offer helpful hints that create added value
- Entertain them so they’ll love staying in your orbit
- Deliver random giveaways to keep them engaged
- Ask for their opinions and let them know you’re listening
- Create a community of inclusion
- Stand for something meaningful
- Make it easy for them to reach you
- Encourage loyalty with marketing promotions
- Surprise them with discounts
- Reward them with points programs that cash out real dollars
- Help them remember your brand
- Say thanks!
